These terms and conditions involve ways that govern the relationship between our customers and Schengen Travel Guide for provision of service by Schengen Travel Guide.

Schengen Travel Guide is an independent body, not affiliated with any government organization. We provide services as a third party connecting you and the issuing authority. If you seek any services from us, we assume that you agree to all the terms & conditions set out below. Schengen Travel Guide reserves the right to update these terms at any time without explanation. The changes will be effective as soon as they have been published on terms page

Fees and Payment terms

• Fees once paid for our Visa consulting and Urgent appointment bookings at schengentravelguide.co.uk is nonrefundable. While every effort is made to ensure that the correct documentation and procedures are followed during application submission. We cannot guarantee the issuance or length of any visa, as it is determined by the visa centre. Visa centre may deny your visa application without any explanation. The length of the visa duration depends on the discretion of the embassy.
• Appointment booking charges are separate from the visa fee that is payable to embassy with application form at visa application collection center schengentravelguide.co.uk reserves the right to raise its charges at any time with or without prior notice.
• All rights are reserved from accepting a case, completing the work and terminating agreements. We reserve the right for not taking on any particular application or case. Once we have accepted your case, we ensure that proper policies, procedures and documentation are followed in order to complete your Visa application before submitting to the Visa Centre.
• There is a fee difference between normal time slots available for appointment booking and express time slots booking charges.

Cancellation Regulations

• You may terminate your agreement with us at any time. We shall be entitled to be paid for the efforts we have made. After ensuring your successful appointment, you are not entitled to raise any refund request.
• If the consumer has made an express request and acknowledged that they will lose the right to cancel once the contract has been fully performed, they are subjected to no refund.
• The Regulations give consumers an extended ‘cooling-off’ period for distance and off-premises contracts. If the trader has sufficient time (say two or more months to provide visa services to their customers), consumers will have 14 days time from receipt of the services agreed to cancel the contract. Consumers however are obligated to pay nominal charges that are incurred during the process of their application.
• Appointment once scheduled cannot be changed / cancelled or re-scheduled.
• If the applicant somehow fails to attend the interview on the appointment date, he/ she is subjected to an additional charge for re-scheduling any appointment. We do not guarantee next day appointment and a fresh application has to processed in this case. Thus the applicant is entitled to make necessary adjustments of the travelling date, flight booking and hotel bookings etc.

Decision on Visa Applications

• The decision on your application is the sole discretion of the consulate and is beyond Schengen travel guide control. We do not have the ability to influence any Embassy or government department irrespective of the type of appointment booked for you i.e. normal or express.
• We therefore cannot be held liable for such a decision should it not be what the client requested. This includes, but is not limited to one’s eligibility for a visa, visa validity, type, number of entries, etc.

Limitation of Liability

• By submitting your application to Schengen travel guide for processing you accept all the requirements, restrictions and limitations on liability set forth herein and specifically agree and confirm that Schengen travel guide shall not be liable to you for any failure to comply with the necessary visa requirements for your travel, for the action or inaction of any government body and/or for the performance by any third party such as delivery companies.
• In no event will Schengen travel guide be liable for any damages, including without limitation, special, incidental, consequential or punitive damages, whether under a contract, tort or any other theory of liability, arising in connection with any party’s use of the website or in connection with any failure of performance, omission, error, defect, interruption, delay in operation or transmission, computer virus, loss of data, line system failure, or loss of use related to this website or any website operated by any third party or any contents of this website or any other website, even if Schengen travel guide is aware of the possibility of such damages.

Document Handling and Safekeeping

• Schengen travel guide endeavors to ensure safety of clients’ documents. However, Schengen travel guide does not hold the responsibility of loss/ damage of documents that are not in Schengen travel guide possession. This includes, but is not limited to documents in transit with a third party delivery service/ Courier or submitted to a consulate.
• Also we not hold any liability for loss or damage of documents resulting from natural calamities, war, strikes, weather conditions etc.
• At the time of making your request for appointment booking you are not supposed to provide any of your documents by post or in person at our billing address. If you send any of your documents without any prior info to our customer support staff then our company is not responsible to accept any courier.
• We cannot accept responsibility for loss or delay to your travel arrangements or accommodation or any claims for consequential loss if you do not get your visa on time as per your scheduled date of travel. Each case is reviewed separately at the time of application, and no guarantee can be given for visa issuance.

Refund policy

• Appointment Charges Once Paid Cannot Be Returned / Refunded in Any Circumstances.
• On Other Condition if You Want to Cancel Your Request After Paying the Fee Online or Cancel Your Travel Plan If the appointment is not booked you can be offered partial refund.

Privacy Policy

Here are the privacy policies that Cetch Services Pvt. Ltd. abides by. Our sole motive is to take care of the customers & provide them excellent services on our platform. We have constituted privacy policies to the best of our knowledge. Please go through it in case of any confusion. However, feel free to contact us in case any issue surfaces pertaining to your visa obtaining process . We assure you of a fair & timely resolution.

As a part of this commitment, we recognize that it is our responsibility to protect your privacy. Therefore, we have compiled our Privacy Policy to be transparent about the Personally Identifiable Information that is being used by the users online.

Privacy Policy at Cetch Services Pvt. Ltd. has been compiled to better serve those who are concerned with how their “Personally Identifiable Information” (PII) is being used online. To get a precise understanding of how we collect, use, handle or protect your Personally Identifiable Information in accordance with our website, please go through our Privacy Policy carefully.

The Cookie and Privacy Policy below explains how Cetch Services Pvt. Ltd. collects and uses information that you provide as an end-user while using services at our site. We respect your privacy and understand your concern about how your Personal Data is used.

We assure you of our commitment in protecting the integrity & confidentiality of your personal information.

What Information Do We Collect?

We collect information, which is absolutely required to provide you the requested service, through active as well as passive manners.

Active Information: The active information includes your name, contact details, e-mail addresses when you subscribe to our updates and provide reviews & ratings tour site services.

Whenever we handle  documents like nationality details, work/family/education background, and other data required by the issuing authorities like consultants.

Passive Information: Passive information includes the information which your computer & system sends automatically while you browse our website.

We collect the following information from the site visitors:

Site Usage Information

Customer & Site Feedback

Cookies

Cookies refer to small chunks of data that is sent from a website & stored in a user’s web browser while the user browses any website. Every time a website is loaded, the browser sends the cookie related information to the website server to notify the user’s previous activities on the website.

Cookies are often used as a mechanism by a website to remember activities that an end-user has done in the past, for example, logging in, clicking on particular buttons, having read pages on the site months or years ago.

How Cetch Services Pvt. Ltd. Uses Cookies

Just like other websites, we use cookies on our website. The primary motive of using cookies is to improve your browsing experience. Cookies enable us to constantly redefine what you see from what we learnt by the cookies created during your visits to our website. It also helps us to analyze the maximum visited/used areas of our website.

Why We Collect Information And How We Use It

• The information that you provide while accessing our website is used for the following purposes
• Improvement & development of our services & gaining market intuitiveness for marketing projects.

Please provide us the required information and/or consent to use it as required, in order to enable us to expedite your application/order in part or fully.

How We Protect The Information We Hold On You

We are committed to protecting the integrity of your personal information. To fulfill this commitment, following are the measures employed by Cetch Services Pvt. Ltd.:

Changes To This Privacy Policy

This privacy policy for Cetch Services Pvt. Ltd. is subject to change. This may be done without prior notice to all the existing customers, but would be put in writing here on our website before it is implemented.

This may occur due to the introduction of any new types of software, any change in industry standards, and/or due to regulation / restrictions by international regulatory authorities as they apply. Thus, please make sure to check this policy on our website regularly.

Limitation Of Liability

In no event will Cetch Services Pvt. Ltd.be liable to pay for any damages, including without limitation, special, consequential, incidental, or punitive damages, whether under a contract, tort or any other theory of liability, arising in connection with any party’s use of the website or in connection with any failure of performance, error, interruption, omission, defect, delay in operation or transmission, computer virus, line system failure, loss of data, or loss of use related to this website or any website operated by any third party or any contents/ templates of this website or any other website, even if Cetch Services Pvt. Ltd. is aware of the possibility of such damages.

Indemnification

You agree to indemnify, defend and hold Cetch Services Pvt. Ltd. harmless from and against all expenses, losses, claims, damages and costs, including reasonable attorney’s fees, arising out of or relating to any misuse by the User of the content and services provided on the Site.

Disclaimer

Cetch Services Pvt. Ltd. disclaims all warranties as to the accuracy, completeness of the materials or the reliability of any statement, advice, opinion or other information provided through the website. You agree that any reliance on any such statement, advice, opinion or information shall be at your sole risk and shall not be held against Cetch Services Pvt. Ltd.for any legal or personal purposes.

Cetch Services Pvt. Ltd. reserves the right, in its sole discretion, to correct any omissions or errors in any portion of the Website. Cetch Services Pvt. Ltd. may change or discontinue any aspect of its website at any time, including, its products, content, templates, services or prices described in the website at any time without notice.

• We incorporate protection measures to ensure the safety of paper & digital archives that store your personal information.
• We resort to a reliable combination of software & devices to safeguard our network from potential intruders.